Privacy Policy
New Life Q&A is a service of Gheras Association for Dawah and Guidance and Community Awareness in Eastern Province (جمعية غراس للدعوة والإرشاد وتوعية الجاليات بالمنطقة الشرقية), a licensed non-profit civil association in the Kingdom of Saudi Arabia (National Center for Non-Profit Sector licence no. 3221, unified national number 7001651111).
Scope
This policy explains how we handle your data when you message New Life Q&A on WhatsApp (+966 54 393 2488), the Association’s WhatsApp account. The service runs on the WhatsApp Business Platform provided by Meta. An automated assistant answers your messages, and a member of the Association’s staff may read your conversation and reply to you personally. This policy covers that service only.
What we receive
When you send a message to the account, we receive:
- The text of your message, its type, and the time it was sent. If you send a photo, video, document or voice note, we keep a copy so our staff can see or hear it, and we delete it automatically after 90 days. A voice note is also converted to text so it can be answered; the text is kept as your message.
- Your WhatsApp phone number and the profile name shown on your WhatsApp account.
We store your phone number and WhatsApp profile name with your conversation, so that our staff can see who they are talking to and reply to you. They are visible only to the Association staff who manage these conversations. Our operational logs never contain your phone number — only a short, irreversible fragment of a salted cryptographic identifier derived from it.
We do not collect your location, your contacts, or any other content from your device.
Why we use it
- To answer your question, automatically or through a member of staff.
- To keep the thread of a conversation together.
- To prevent abuse and duplicate processing of the same message.
- To review answer quality in aggregate, never tied to an individual.
We do not use your data for advertising. We do not sell it, rent it, or share it for marketing purposes.
Messages from the Association
After answering your first question, the assistant asks you once whether you would like to receive occasional messages from the Association about its lessons and activities. We only send such messages if you agree, and you can stop them at any time by sending «إيقاف» or STOP (send «اشترك» or SUBSCRIBE to join again). We record your choice and when you made it, and we record which of these messages we sent you and whether they were delivered and read (as WhatsApp reports it). Our staff may organise contacts into internal lists (for example by interest); these lists are never shared outside the Association.
This website
newlife-qa.com uses no cookies, no analytics and no tracking, and loads nothing from third parties. Like any website, the services that deliver and protect it (our server and Cloudflare) process technical data such as your IP address to serve pages and prevent abuse.
Who else processes your data
| Party | Purpose |
|---|---|
| Meta Platforms | Delivers messages over WhatsApp. Governed by WhatsApp’s own privacy policy. |
| Language-model provider | Generates the text of the reply. It receives the message content only — no identifier of any kind. |
| Speech-to-text provider (Groq, or Microsoft Azure Speech) | Converts a voice note to text. It receives the audio only — no phone number or other identifier. |
| Web-search provider | Looks up published reference material when a question needs it. It receives a search query only. |
| Our servers | Process the conversation and store it for the period stated below. |
How long we keep it
- Conversations, together with your phone number and profile name: retained while active and archived automatically after 180 days without activity. Archived conversations are kept until you ask us to delete them.
- Photos, videos, documents and voice notes (sent by you or by our staff): 90 days, then deleted automatically.
- Duplicate-message records (which stop the same message being answered twice): 8 days.
- Rate-limiting records keyed on a salted identifier derived from your number: 2 days.
Deleting your data
To have your data deleted, use either route:
- Email info@gheras.org asking for deletion, or
- Send a message to the same WhatsApp account asking for your data to be deleted.
A member of staff actions the request and confirms it to you. We complete deletion requests within 30 days. You may also request a copy of your data, or ask us to correct it, by the same routes.
Children
The service is intended for people aged 18 and over. If we learn that we hold data belonging to someone younger, we delete it.
Security
Traffic between you, Meta and our servers is encrypted in transit over HTTPS/TLS. Credentials and service keys are stored encrypted. Access to conversation data is restricted to the staff who need it, and every inbound message is cryptographically authenticated before it is processed.
Changes to this policy
If we change this policy we update the “last updated” date above. Continuing to use the service after a change means you accept the updated version.
Contact
Gheras Association for Dawah and Guidance and Community Awareness in Eastern Province
Fatimah Al-Zahra St., Abdullah Fouad District, Dammam, Eastern Province, Kingdom of Saudi Arabia
+966 13 834 3411 ·
info@gheras.org